Eligibility for Returns and Refunds
Returns and refunds are available under the following conditions:
-
Digital Products: Refunds are available within
30 days of purchase if the product is unused and in its original
condition. Custom-developed software or services may have
different terms specified in the agreement.
-
Services: Refunds for services are considered
on a case-by-case basis, typically within 7 days if the service
has not been initiated.
-
Physical Items: If applicable, returns are
accepted within 14 days of delivery, provided the item is unused
and in original packaging.
-
Non-Eligible Items: Items that have been used,
damaged, or customized cannot be returned.
How to Request a Return or Refund
To initiate a return or refund:
-
Contact our support team at info@nexavelos.com or +91 9497144000
with your order details and reason for the request.
- Provide proof of purchase and any relevant documentation.
-
We will review your request within 2-3 business days and notify
you of the outcome.
-
If approved, refunds will be processed through Razorpay to your
original payment method.
Refund Processing
Once a refund is approved:
-
Processing Time: Refunds are typically
processed within 5-7 business days after approval.
-
Refund Method: Refunds are issued to the
original payment method used for the purchase, in accordance
with Razorpay's policies.
-
Partial Refunds: In some cases, partial refunds
may be offered based on usage or condition.
-
Fees: Any applicable transaction fees may be
deducted as per Razorpay guidelines.
Cancellations
For service cancellations:
-
Notify us immediately if you wish to cancel a service before it
begins.
-
Full refunds may be available for cancellations made within 24
hours of purchase.
-
Once services have commenced, refunds are prorated based on work
completed.
Exchanges
Exchanges are available for defective or incorrect items. Please
contact us to arrange an exchange, and we will guide you through
the process.
Contact Us
If you have any questions about our return and refund policy,
please reach out to our team at info@nexavelos.com or call +91
9497144000. We are here to assist you.
