SHIPPING POLICY
Delivery & Shipping Information
Learn about our shipping processes, delivery timelines, and how we ensure your digital products and services reach you securely and on time.
SHIPPING POLICY
Learn about our shipping processes, delivery timelines, and how we ensure your digital products and services reach you securely and on time.
At NexaVelos Digital, we strive to provide transparent and efficient shipping services for our digital products and services. This policy outlines our shipping practices, aligned with Razorpay's standards for secure and reliable transactions.
We offer various shipping methods depending on the nature of your order:
Shipping costs are calculated based on the order value, destination, and selected shipping method. Digital products typically have no shipping costs, while physical items may incur standard courier charges. All costs are transparently displayed during checkout and comply with Razorpay's pricing guidelines.
Our delivery timeframes are as follows:
Please note that delays may occur due to unforeseen circumstances, and we will communicate any changes promptly.
For trackable shipments, we provide tracking information via email once the order is dispatched. You can monitor your package's progress using the provided tracking number.
In the rare event of damaged or lost items during shipping, please contact our support team within 48 hours of delivery. We will work with you to resolve the issue in accordance with consumer protection regulations and Razorpay's dispute resolution processes.
For international orders, additional customs duties, taxes, or import fees may apply. These are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with local authorities for any import restrictions.
If you have any questions about our shipping policy or need assistance with an order, please contact us at info@nexavelos.com or call +91 9497144000.