Refund, cancellation and delivery policy

You can cancel a project at any time by writing to us. Work already completed and third-party costs already incurred on your behalf — domains, hosting, advertising spend, licences — are payable; work not yet started is not.

Recurring services such as hosting and monthly retainers can be cancelled before the next renewal date. We do not lock anyone into a minimum term unless it is written into a signed proposal.

If we have not started work, we refund in full. If work is part done, we refund the balance after deducting completed work and third-party costs, and we will show you how that figure was reached.

Approved refunds are issued to the original payment method, normally within 7 to 10 working days of agreement. The time it then takes to appear on your statement is your bank’s.

Third-party charges we have already paid on your behalf — domain registrations, advertising spend, platform fees — are generally not recoverable, because they are not ours to return.

Everything we sell is a service delivered electronically. Nothing is physically shipped, so no courier, tracking or delivery charge applies.

Access details, accounts and completed files are handed over by email once the agreed work is complete and paid for. Timelines are set out in the proposal for each project.

NexaMed is not sold through this website. It is supplied to hospitals under a separate written contract, and that contract governs its terms — not this page.

If something has gone wrong, write to us or call. We would rather sort it out directly than have you go through your card issuer, and in practice that is faster for both of us.